Keeping Employees Engaged - This program exposes the massive benefits of effective rewards and recognition in the workplace
Boomaroo has worked with RED a number of times over the past few years and the calibre of their work and their willingness to do whatever it takes to get the results required is why we keep going back to them.
Battery World Australia (BWA) engaged the services of Geoff Timmerman and his business, RED Training Solutions, in March 2009 to develop and deliver customer service & sales training across our franchise network. Geoff delivered nine training sessions across Australia in June 2009, covering the 75+ stores within the BWA network. Over 150 staff and franchise owners in total attended the training and the results were outstanding. BWA recorded it’s highest monthly sales result ever immediately after the training rollout, and I believe the training contributed strongly to this excellent outcome.
RED provides an invaluable source of information and advice on how organisations can do things better. RED’s strength is a realistic approach on how general operations and capabilities of sales personnel can be improved….and Geoff’s training style is simply dynamic.
…On his commencement with the Commission, Geoff made an immediate impression of being a capable, intelligent and dynamic researcher and training provider. His task was to research, fully develop and deliver training on subject matter that was a mandated requirement by the Queensland Government for all units of public administration and statutory authorities, such as the Commission, to deliver to staff. He was required to deliver the training to all staff levels from senior management to junior support staff. It is noteworthy, that the Commission’s workforce comprises staff from a very broad range of disciplines and experience. This includes lawyers, accountants, police officers, researchers, intelligence professionals, information technology specialists to name a few. Like everyone else I was the recipient of his training package which I observed to be comprehensive in its detail and content, expertly delivered and in full satisfaction of the Commission’s legislative compliance requirements. Staff feedback sessions confirmed this….
……Geoff is a very personable individual who gains the respect and confidence of those he works with. He is very capable at solving complex problems and situations, something I observed during training ‘question-answer’ sessions, quick thinking and decisive. At the same time he was open to suggestion for improvement and took valid criticism without objection….
….He was also very good at striking the right balance between level and tone when communicating his intentions and ideas to very diverse groups of people. His delivery of training was of such a standard that I had no hesitation in recommending him to a private organisation seeking similar training. The feedback I received from the head of this organisation was total satisfaction with the quality and content of his work…
Battery World Ipswich has been fortunate to receive comprehensive and valuable training from Geoff Timmerman of RED Training prior to taking on a new ‘green-field’ Battery World Franchise. It was through his franchisee customer service and business management training that has set the tone and standards we apply every day helping to achieve excellent performance benchmarks in our opening year.
In addition, when we brought on our new staff member he also received RED Training from Geoff and by his own admission believes it prepared him for the challenges of the job. The training prepared him with the right attributes necessary and allowed him to start work in the store with confidence. He has also received a 100% score for customer service in an independent ‘Mystery Shopper’ evaluation and solely admits it was due to his training by Geoff.
It is our firm belief that every one going into or employing staff should engage with Geoff at RED Training to ensure they are fully prepared and confident to perform at the highest level - after all, anything else is just second rate and no one wants a second rate business!
“RED Training combines efficiency, professionalism and commitment to provide a powerful end product, including insights that have really made a positive difference with our business.” Vikki Franklin.