TESTIMONIALS

Below are a number of company and individual testimonials that provide new clients with further confidence in the RED Training Solutions product and services.

Boomaroo has worked with RED a number of times over the past few years and the calibre of their work and their willingness to do whatever it takes to get the results required is why we keep going back to them.

Dealing with RED has provided a real value added experience for our company.  They developed and clearly demonstrated a sound understanding of our business in a short period of time when designing our Employee Opinion Survey. The information and advice offered has produced excellent surveys (since 2005), allowing us to directly identify opportunities and issues across the business. Presentation of survey material is always succinct and insightful. Perhaps what impresses me most about Geoff and RED is his flexibility and logical, ‘fact based’ approach. Recommendations are definitely actionable, and not so conceptually complex that we have had trouble putting them into practice.

Regarding actual training provided: I believe the training developed and delivered by Geoff is of the highest standard.  He really knows how to engage an audience and encourage participants to reveal answers for positive outcomes. Put simply, I would recommend Geoff as a training professional without hesitation.

Susy Camillo
HR Manager
Boomaroo Nurseries, Melbourne

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Battery World Australia (BWA) engaged the services of Geoff Timmerman and his business, RED Training Solutions, in March 2009 to develop and deliver customer service & sales training across our franchise network.  Geoff delivered nine training sessions across Australia in June 2009, covering the 75+ stores within the BWA network.  Over 150 staff and franchise owners in total attended the training and the results were outstanding.  BWA recorded it’s highest monthly sales result ever immediately after the training rollout, and I believe the training contributed strongly to this excellent outcome.  

Most of the BWA national support team observed Geoff deliver the training at some stage and were impressed by his training style and ability – challenging participants when appropriate and providing an open, interactive training forum.  Feedback I gathered from franchisees was of a similar nature – Geoff had developed and delivered a quality product with confidence, on time every time.

I found RED Training Solutions to be reliable, flexible and open to any ideas to further refine the final training product.  Geoff has been engaged to deliver our Induction program in 2009 and it is my intention to use RED Training Solutions for future training opportunities, as I believe the service and end product provided by Geoff and his business are second to none.  

Regards,

James Nixon-Smith
General Manager,
Battery World Australia (2005 – 2010)

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RED provides an invaluable source of information and advice on how organisations can do things better.  RED’s strength is a realistic approach on how general operations and capabilities of sales personnel can be improved….and Geoff’s training style is simply dynamic.   

David Harrys
National Sales Manager,
Suncorp

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…On his commencement with the Commission, Geoff made an immediate impression of being a capable, intelligent and dynamic researcher and training provider.  His task was to research, fully develop and deliver training on subject matter that was a mandated requirement by the Queensland Government for all units of public administration and statutory authorities, such as the Commission, to deliver to staff.  He was required to deliver the training to all staff levels from senior management to junior support staff.  It is noteworthy, that the Commission’s workforce comprises staff from a very broad range of disciplines and experience. This includes lawyers, accountants, police officers, researchers, intelligence professionals, information technology specialists to name a few.  Like everyone else I was the recipient of his training package which I observed to be comprehensive in its detail and content, expertly delivered and in full satisfaction of the Commission’s legislative compliance requirements.  Staff feedback sessions confirmed this….

……Geoff is a very personable individual who gains the respect and confidence of those he works with.  He is very capable at solving complex problems and situations, something I observed during training ‘question-answer’ sessions, quick thinking and decisive. At the same time he was open to suggestion for improvement and took valid criticism without objection….

….He was also very good at striking the right balance between level and tone when communicating his intentions and ideas to very diverse groups of people.  His delivery of training was of such a standard that I had no hesitation in recommending him to a private organisation seeking similar training.  The feedback I received from the head of this organisation was total satisfaction with the quality and content of his work…

Rik Modderman
Security Manager (previous),
Crime and Misconduct Commission Queensland (CMC)

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Battery World Ipswich has been fortunate to receive comprehensive and valuable training from Geoff Timmerman of RED Training prior to taking on a new ‘green-field’ Battery World Franchise. It was through his franchisee customer service and business management training that has set the tone and standards we apply every day helping to achieve excellent performance benchmarks in our opening year. 

In addition, when we brought on our new staff member he also received RED Training from Geoff and by his own admission believes it prepared him for the challenges of the job.  The training prepared him with the right attributes necessary and allowed him to start work in the store with confidence.  He has also received a 100% score for customer service in an independent ‘Mystery Shopper’ evaluation and solely admits it was due to his training by Geoff.

It is our firm belief that every one going into or employing staff should engage with Geoff at RED Training to ensure they are fully prepared and confident to perform at the highest level - after all, anything else is just second rate and no one wants a second rate business!

 Ruthie & Howdie Farrar (Franchisees)
Battery World Ipswich

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“RED Training combines efficiency, professionalism and commitment to provide a powerful end product, including insights that have really made a positive difference with our business.”  Vikki Franklin.

“RED Training Solutions did a great job combining speed and professionalism to provide our much needed management training.  We were very pleased with the end product.  They were responsive to issues raised in a complex department and were able to examine the underlying issues independently and objectively.”  Janet Young.

“Great job Geoff. You delivered a solid presentation with real purpose and effective outcomes that hit right on the mark! The summary information is well structured and easy to understand and your presentation of the material was succinct and insightful. You clearly developed and demonstrated a sound understanding of our business in a short period of time.”  Keith Brooks.

“RED Training Solutions was extremely professional, delivered great information quickly, and was simply worth every penny.  The best training I have attended…you gave it life & energy!”  Helen Wilson.

“Geoff did an excellent job. It was one of the best experiences we have had working with consultants in many respects, especially in terms of value for the money.  Well done Geoff and RED… ‘no more butts for me!’”  Georgina Mallingambi.

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