SUPERVISION – the Winning Formula!

“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” - William Arthur Ward

“When people are inspired, they don't need motivation.” - Thomas Leonard

PROGRAM OVERVIEW

Duration:          TWO (2) days  (tailored program - recommended)

Investment:     GROUP RATE APPLES (max. 14 participants - larger group sizes and/or multiple  
                         program delivery to be negotiated)

                          ** NB: ONE-DAY PROGRAM CAN BE TAILORED TO SUIT **

Introduction/ Descriptor: 
Supervisors are the crucial link between employees and the organisation’s senior managers.  Along with technical skills, effective supervision also requires the ability to lead and manage others.  This course provides the formal training and support to complement the technical skills required for effective supervision and to facilitate this often difficult transition.
The two-day program is suitable for supervisors, team leaders and managers who would like to hone their skills in the art of managing people. It challenges participants’ current management and leadership practices and provides new and proven approaches in the key areas of people management.  Participants will improve skills in areas such as coaching, leading and motivating individuals and teams, understanding and appreciating the power of effective communication, the ability to give feedback, and how to deal with change in the workplace.

Topics covered include:

• Understanding yourself and others – the interaction of personalities.
• Transition to management: the challenges
• Leadership versus Management – traits of a Leader that motivate colleagues
• Communication
  • The art of listening
  • Body language
  • Questioning techniques
  • Effective use of email
• Setting goals and direction for your people
  • Ensuring support and understanding
• Staff compliance versus com
• Delegation 
  • Why we should...and why we don’t!
  • Degrees of delegation.
• Reward & Recognition: staff motivation
• Coaching for results
• Teamwork 
  • Reaching consensus
  • Understanding the four stages of team growth
• Giving feedback
  • The power of recognition
  • Delivering difficult messages 
• Dealing with Change in the Workplace
  • The (reaction) stages of change 
  • Empathy, communication and stakeholder management

Course Suitability:
This advertised outline acts as a guide to the course content and may alter to better address participant requirements.
If clarification is required for course suitability/relevance, please contact us.  Please note that these topics will be tailored, adapted and customised depending on your specific requirements and learning needs of participants.                                         Recommended 2-day program.

Who should attend:
Any practising or newly appointed team leaders, supervisors or middle managers who would like to improve or gain confidence in their leadership and people management ability. The universal nature of the subject matter makes this course suitable for managers from all types of organisations.

Format / Program structure:
Highly interactive workshop that includes group discussions, team & individual activities, and skills practice sessions. Supported by slide presentation.